① What service does Dreamland offer?

Dreamland have excellent sales team to provide you the pre-sale and after-sale service in 24hours.
Dreamland have professional designer team to provide you the customized design.
Dreamland have experienced installation team to help you install the equipment. Choose Dreamland, is to choose time and money, is to choose rest-assurance.

② What about the trade term,payment term and delivery time?

Trade terms: EXW,FOB,CFR,CIF,DDU,DDP all accepted.  
Payment terms: Our normal payment term is 30% as deposit, balance before loading by T/T or Trade Assurance in alibaba. For large order, we accept L/C. For trial order about some play parts, we accept western union, paypal or cash.
Delivery time: It is based on the quantity and size you order. But normally, our production time is 15 to 25 working days.

③ How can I place order ?

Sign contract-- Pay deposit-- Production--Pay deposit--loading – delivery.

④ what about the Installation?

We can provide installation services. We have the professional installation team.Installation costs are calculated separately.

⑤Whether the products meet Our national standards?

Dreamland Playground sells the playground equipment all over the world. Our products are strictly manufactured according to the quality standards of European and American markets. We confirm our raw materials are certified by ASTM,TUV and CE. But if some other new standards in certain country, the buyer has responsibility to inform the seller to follow before purchase.

⑥What warranty and maintenance Dreamland Playground supply?

We offer one year warranty for all of our products. All products at Dreamland Playground are guaranteed to be free of detect for up to one year from the date of purchase.During the warranty time,if there is something trouble occurring to the goods while the buyers operate the equipment normally following the technical manuals or the seller’s instructions, the Seller shall be liable for the new ones upon the buyer’s requirement. The buyer need to handle the shipping cost.

⑦What is your mainly market?

A: 90% of our products export to abroad every year. Our mainly market is Europe, Southeast Asia, Australia, America and Middle East. 

⑧How long does it take to get a plan or design?

A: It depends on the size of your playground. It takes 1-2 days to complete an overall design.

⑨Can we choose color of product?

A: Yes, we have series colors for your option, welcome to contact with our sales department to show you what colors we have.

⑩If we want to visit the factory, what services do you offer?

A: We will deliver a special driver to pick you up at the airport so that you can arrive at our factory safely and quickly.

⑪I want to do business with you, but I’m not familiar with your products, how could I do?

A: Don’t worry. We have professional sales to contact with you, and we have the product description details for you.

⑫Where is your factory located?

A:We are the factory that located at Wenzhou City, Zhejiang Province. Our nearest air port is Wenzhou. It will be 1 hour flight to Shanghai airport and 2 hours flight to Guangzhou airport.

⑬How can I be your agent in my country?

A:You need do a market research report of your country of our products. And we will give you the annual targets you need to finish. Then we check and sign a contract of the agent.