Frequently Asked Questions (FAQ)
On this page, you will find the answers to questions we are often asked by our customers about indoor playground equipment, trampoline park and ninja warrior course.We hope they are useful.If you are looking for other information about Our Company or Products, please Contact our sales department. We will be happy to help you.
Q:What service does Dreamland Playground offer?

Dreamland Playground manufactures top quality playground equipment complied with ASTM and EN safety standards.
Dreamland Playground has an excellent sales team to provide you the pre-sale and after-sales service in 24 hours.
Dreamland Playground has a professional designer team to provide you the customized design.
Dreamland Playground has an experienced installation team to help you install the equipment. Choose Dreamland Playground, is to choose time and money, is to choose rest-assurance.

Q:Is Dreamland Playground equipment safe? Whether the products meet any national standards?

Yes. Sure. Dreamland Playground equipment is very safe to use. Dreamland Playground sells the playground equipment all over the world. Our products are strictly manufactured according to the quality standards of European and American markets. We confirm our raw materials are certified by ASTM and EN safety standards. But if some other new standards in certain country, the buyer has responsibility to inform the seller to follow before purchase.

Q:Can you arrange shipping?

Yes. We can help you arrange shipping to your destination sea port or your direct address. We provide one stop service for shipping.

Q:Does Dreamland Playground include installation?

Dreamland Playground provides installation through our own teams of fully trained and insured installers. However, we appreciate that some customers might like to use their own installation teams under our detailed installation drawing maps. Installation cost is calculated separately.

Q:How can I place an order?

Sign contract--Pay deposit--Production--Pay balance--loading--delivery.

Q:What about the trade term,payment term and delivery time?

Trade terms: EXW, FOB, CFR, CIF, DDU, DDP are all accepted.  
Payment terms: Our normal payment term is 30% T/T as deposit, balance paid before loading. You can also choose Trade Assurance in Alibaba. For large orders, we accept L/C at sight. For trial order about some play parts, we accept western union, credit card, PayPal or cash.
Delivery time: It is based on the quantity and size you order. But normally, our production time is 15 to 30 working days.

Q:Can we choose color of the playground equpiment?

Yes, we have a series of colors for your option, welcome to contact our sales department to show you what colors we have.

Q:How much will it cost for Dreamland Playground to make a design for me?

Dreamland Playground does not charge any fees for customized 3D designs with our models. But if you have special requirements with complicated new models, we will need US$300-US$500 design fees to show both of us are serious about this project.

Q:How long does it take to get a plan or design?

It depends on the size of your playground. Normally It takes 3 working days to complete an overall design.

Q:What warranty and maintenance Dreamland Playground supply?

We offer one year warranty for all of our products. All products at Dreamland Playground are guaranteed to be free of detect for up to one year from the date of purchase.During the warranty time,if there is something trouble occurring to the goods while the buyers operate the equipment normally following the technical manuals or the seller’s instructions, the Seller shall be liable for the new ones upon the buyer’s requirement. The buyer need to handle the shipping cost. You can check the Warranty Page for more information.

Q:Can I visit Dreamland Playground production facility?

Of course. You can make an appointment with our sales department to visit our factory. We will deliver a special driver to pick you up at the airport or train station so that you can arrive at our factory safely and quickly. You will see the real shots for indoor playground, trampoline park and ninja warrior course in our sample room.

Q:Where is your factory located?

Our factory is located at Wenzhou City, Zhejiang Province. Our nearest air port is Wenzhou. It will be 1 hour flight to Shanghai airport and 2 hours flight to Guangzhou airport.


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